
Quality Guarantee and Craftsmanship Warranty: All Castaner products are backed by our commitment to quality and include protection against manufacturing defects in materials and workmanship. We stand behind the durability of our handwoven jute soles and the construction of each pair. If you experience issues with stitching, materials, or sole integrity under normal use conditions, our customer service team will assist with assessment and solutions. Simply contact us with your purchase details and photos of the concern. We typically offer repair services or replacement for qualifying issues, ensuring your satisfaction with our traditional Spanish craftsmanship.

Expert Care Guidance and Maintenance Support: We provide detailed care instructions specifically tailored for espadrille maintenance to help you preserve the beauty and longevity of your Castaner shoes. Our team offers advice on proper cleaning methods for different materials, storage recommendations for off-season, and tips for protecting the jute soles from moisture. Through our online resources, you can access video tutorials showing proper care techniques and downloadable care guides. We also recommend specific cleaning products that are safe for natural materials. This ongoing support helps you maintain your espadrilles so they develop a beautiful patina over time.

Flexible Return and Exchange Policy: We offer a 30-day return period for unworn items in their original packaging with all tags attached. The return process is straightforward and can be initiated through our website or by contacting customer service. We cover return shipping costs and process refunds within 3-5 business days after receiving your return. For exchanges, we help you find the correct size or alternative style to ensure the perfect fit. Our customer service team can provide sizing advice based on your measurements and style preferences to minimize the need for returns and ensure your complete satisfaction.

Size Consultation and Fit Advice: Our customer service specialists provide personalized sizing guidance to help you find the perfect fit for your Castaner espadrilles. We offer detailed size charts with centimeter measurements and style-specific fit recommendations since different espadrille styles may fit differently. Our team can compare various models and suggest the best options based on your foot measurements and wearing preferences. We also share information about how the natural materials may stretch or mold to your feet over time. This personalized service ensures you make informed decisions and enjoy comfortable, properly fitting espadrilles from the first wear.